Frequently Asked Questions
Everything you need to know about your Nasher Miles journey.
What is the standard delivery timeline for my order?
Most orders are processed within 24 hours and typically arrive within 3 to 5 business days, depending on your location and the shipping method selected at checkout.
Does Nasher Miles offer a warranty on luggage sets?
Yes, our products come with a comprehensive international warranty covering manufacturing defects in materials and workmanship. Please refer to the specific product page for the exact duration.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy. If you are not satisfied with your purchase, you can return the unused product in its original packaging for a full refund or exchange.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'Track Order' section on our website.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I set or reset the TSA lock on my suitcase?
The default code is 0-0-0. To reset it, press the reset button with a pen, enter your new combination, and slide the latch to lock in the new code. Detailed instructions are included inside every bag.